Morgo posted the following: This blog seems to be all one way...how can we pose questions of you and your team to get answers and info without the need to reply to posts? That would be a much more effective way of working with your customers.
de replied: Hi. Although we've been a bit slow posting new items recently due to work load (I was told things slowed down in summer in Europe when I moved here 3 years ago!!), we try our best to reply to all emails we receive via the blog. We answer all the questions we can, usually within a few days and mostly to people's general satisfaction -- although as someone famous once said, you can't please all the people all the time, etc!
Areas we have trouble is helping on unannounced stuff, like handsets or software. This information is usually kept quiet until an official announcement or release for competitive and, sometimes, other reasons.
As always, however, we remain an open channel of communication so ask away and we'll always try to answer you asap. Email us at: firstname.lastname@example.org
ps: I've answered your two other questions in reply to your post ;-)